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Vice President of Restaurant Operations
Bring vision and leadership to two iconic Chicago venues by developing and implementing operational initiatives that will meet or exceed both organizational standards and guest expectations, improve company-wide decision making and communication, increase revenues, drive cost efficiencies, and strengthen financial reporting and controls. Play a lead role in driving the brand and strategically growing sales.
Position Responsibilities:
• Provide vision and direction for building revenues and developing financial opportunities for the restaurants.
• Collaborate with marketing to enhance the brand of restaurants and drive sales.
• Set and maintain job performance standards for managers and supervisors to maximize sales, meet controllable expenses, and control both cost of goods sold and labor expenses.
• Establish and secure the highest standards of guest service. Ensure managers react to guest issues in a timely and professional manner.
• In conjunction with restaurant General Managers, review operational performance and productivity, and guest satisfaction in accordance with goals and standards; correct any deficiencies. Perform a monthly audit of each restaurant.
• Foster relationships with key stakeholders, board members and customers.
• Direct the management of outside partners to ensure service expectations are communicated and met, and pricing and contracts are effectively negotiated and maintained. Review these arrangements on a quarterly basis.
• Collaborate with the chef community on the design, development, implementation and evaluation of menus.
• Ensure all new hires are properly interviewed, attend orientation, are trained for success and have a 100% completed personnel file on premise. Support and participate in on-going training programs.
• Professionally develop team members by conducting regular evaluations against defined expectations. Correct deficiencies through coaching and instructing.
• Assess external market and competition to identify business growth and development opportunities. Identify and communicate emerging trends.
• Direct the P&L reporting process with specific focus on budget design and management, and financial analysis.
• Direct inventory control and management procedures, and quality control projects.
• Ensure effective communication between the restaurants and all other functions within the organization.
• Ensure restaurants are safe working environments by developing, implementing and evaluating safety programs.
• Maintain an exemplary level of confidentiality when dealing with sensitive issues.
• Develop a holistic understanding of the Blue Plate corporate identity. Champion these values and business disciplines throughout the organization in order to develop and maintain alignment and our winning culture.
• Perform other job related duties as assigned.
Requirements:
• Bachelors Degree. Prefer Hospitality or related industry.
• Minimum 12 years of progressive experience within the restaurant industry that includes quantifiable success in a leadership role. Must include experience in a multi-unit capacity within hi-end casual dining and/or fine dining.
• Comprehensive knowledge of restaurant branding and marketing.
• Proven expertise with restaurant catering operations.
• Demonstrated skill with developing long-term strategic plans and lead/participate in short-term operational implementation (ability to be both strategic and tactical).
• Demonstrated record of continuous growth in bringing change to the forefront.
• Demonstrated ability to plan, implement and support systems in a rapidly growing company.
• Proven leadership with the ability to inspire others to work toward a common goal and reach their potential.
• Hands-on management style that emphasizes direct involvement in the day-to-day.
• Strong business acumen with advanced knowledge of financial management disciplines to include but not limited to – P&L, budget design and management, financial analysis, and ROI.
• Ability to identify and resolve issues and alert executive leadership to potential areas of liability.
• Ability to function independently and intuitively in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience.
• Highly organized/strong attention to detail.
• Demonstrated initiative; results oriented and entrepreneurial minded.
• Strong project management experience and ability to manage on-going multiple priorities.
• Ability to interact with diverse groups and foster a cooperative work environment.
• Ability to manage confidential information and maintain its integrity.
• Strong computer skills that include proficiency with MS Office applications.
Contact:
Jessica Barrera
jbarrera@blueplatechicago.com
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